Troubleshooting and FAQ

Troubleshooting and FAQ 2017-08-11T09:29:06+00:00
All times listed are in the Central Time Zone.
Live streaming begins approximately 10 minutes before the listed start time of the concert.
Any modern web browser will work to view the broadcast.  If you experience trouble viewing the video, we recommend you update to the latest version of your browser.  Chrome are recommended if you don’t have a favorite browser.
A dial-up connection will not be able to receive the amount of data necessary to sustain continuous video playback. Our streaming bitrates range from 448 to 4260 kbps.  The player will automatically choose the best quality level for playback, based on your connection speed and the capabilities of your device. Any common variety of high-speed connection such as DSL, cable, fiber, WiFi, LTE, or satellite should be sufficient to view the broadcast.
You can ask your Internet provider or try an online speed test. Note: tests will give varying results due to the constantly changing nature of the Internet; you can run several tests and average the results to get a better idea of your overall connection speed.
The stream is compatible with desktop browsers, as well as most modern mobile devices including iPod, iPhone, iPad, and many Android phones and tablets. Older mobile devices may or may not work, depending on the particular device. We automatically detect your device type and deliver the best format.
Our player supports Chromecast from iOS and Android devices, or the Chrome browser on your Mac or PC.  You may also use AirPlay Apple TV to view on your television via your iOS device or Mac computer.

Some Android devices may experience stuttering video when playing to a Chromecast.  To ensure smooth playback, please start video playback on your device first; once playback begins you may tap the Cast icon to transfer playback to your Chromecast.

To view the broadcast successfully, you must have Javascript enabled in your web browser. You will experience problems if Javascript is disabled.
You may be trying to connect before the stream is available. If you know the event has started, please be patient; it sometimes takes a moment for the stream to begin playing.
The stream leaves our server at a constant rate. Unfortunately due to many factors your Internet provider may not always be able to guarantee a consistent connection speed. This may result in excessively buffered playback, or reduced quality video and audio.  Our player attempts to detect and respond to these connection issues, but it may take a moment for playback to catch up.

Click here to view our video test page.